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Yes. Every GRC/IRM specialist we place is verified on the Policy and Compliance Management application within ServiceNow Integrated Risk Management. They build the authority document hierarchy, map citations to controls and control objectives using the unified compliance framework, and configure the policy lifecycle with attestations, exceptions, and review cycles. They set up control attestation campaigns, indicator-based continuous monitoring, and the control test workflows that produce evidence automatically rather than relying on spreadsheets. They wire compliance results into the GRC profiles and risk register so a failed control rolls up into a risk score. On the scoping call the PM confirms which frameworks you must satisfy — ISO 27001, SOC2, PCI-DSS, NIST CSF — so the specialist seeds the correct authority documents and citation mappings from day one.

Yes. Our GRC specialists configure the Risk Management application including the risk register, risk assessment methodologies, and both qualitative heat maps and quantitative (Monte Carlo / FAIR-aligned) scoring. They build risk statements, link them to entities through GRC profiles, configure the risk assessment workflows with inherent and residual scoring, and set up the key risk indicators that drive automated risk events. They configure risk acceptance and treatment plans with approval workflows, and integrate control effectiveness so mitigated risks automatically recalculate. They also build the executive risk dashboards and the risk trend reporting that boards expect. The PM confirms your risk appetite framework and scoring scales so the specialist aligns the calculators to how your risk committee actually reports.

Yes. GRC specialists build the full Audit Management application — audit engagements, audit plans, audit tasks, and findings — with workflows that route findings to control owners and track remediation to closure. They configure the risk-based audit scoping so engagements pull from the entity and risk register, automate evidence requests, and integrate continuous monitoring so audit can reuse control test results instead of re-gathering evidence. They build the audit observation and finding lifecycle with severity-based escalation, and configure the integration between audit findings and the issue and remediation workflows shared across GRC. They also set up the audit universe and the reporting that demonstrates coverage to the audit committee. The PM verifies whether you run internal audit, external assessor coordination, or both so the specialist scopes the right access model.

A PM is assigned within 10 minutes of booking and scopes your requirement on the first call. For a clearly defined task — a control attestation campaign, a policy lifecycle build, an audit engagement setup — a vetted GRC/IRM specialist typically starts the same day. We offer three engagement models: project-based (fixed deliverable with milestones, ideal for standing up Policy & Compliance or Risk), dedicated (a specialist embedded with your risk and compliance team for a sprint or longer), and on-call burst capacity (hours drawn down around audit and assessment cycles). You can scale up or down between sprints and cancel after any engagement. The PM coordinates the specialist with your platform owner, compliance officer, and internal audit so plugin entitlements and data-sensitivity ACLs are never a blocker.

Yes. GRC specialists design the instance and access strategy so sensitive risk, audit, and compliance data is protected and segregation of duties is enforced. They configure the GRC-specific roles (sn_grc.manager, sn_compliance.user, sn_audit.user) with least-privilege ACLs, set up data segregation so business units only see their own risks and controls, and lock down evidence and finding records with field-level security. They build the update set or Application Repository pipeline so GRC configuration promotes cleanly from dev to test to production, use ATF to catch regressions in attestation and assessment workflows, and configure the audit logging regulators expect. They also align retention and e-discovery requirements with your legal team. The PM confirms your instance topology and regulatory jurisdiction so the specialist aligns governance with your control framework.