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Yes. Every SecOps engineer we place is verified on the full Security Incident Response workflow on the Now Platform. They configure security incident categories, severity calculators, and the SIR escalation rules that auto-assign analysts based on impact and urgency, then build automated response playbooks using Flow Designer and the Security Operations integrations. They wire up post-incident review records, MITRE ATT&CK enrichment, and the security incident response calculators that drive risk scoring. They also integrate SIEM feeds (Splunk, Microsoft Sentinel, QRadar) so detections create security incidents automatically through the Event Management or Integration Hub spokes, deduplicate alerts, and trigger orchestration tasks. On the scoping call the PM confirms your SecOps store version and SIEM stack so the engineer targets the exact integration spoke and field mappings your SOC already relies on.

Yes. Our SecOps engineers build the full Vulnerability Response application, ingesting findings from Qualys, Tenable, Rapid7, and Microsoft Defender through the certified VR integration spokes. They configure the vulnerable item and vulnerability group rules, set up the remediation target rules and SLAs, and tune the risk scoring with the Vulnerability Response Calculator so CISO dashboards reflect true exposure rather than raw CVE counts. They build assignment rules that route vulnerable items to the right CMDB owner, automate change requests for patching through Flow Designer, and configure the exception workflow with approvals and expiry dates. They also reconcile CI matching so findings land on the correct configuration items. The PM confirms your scanner licenses and CMDB maturity so the engineer scopes realistic ingestion volumes.

Yes. SecOps engineers configure the Threat Intelligence module to ingest STIX/TAXII feeds and commercial sources, then build observable enrichment so IPs, hashes, and domains on a security incident are automatically checked against VirusTotal, AbuseIPDB, and your threat feeds via IntegrationHub REST steps. They create lookup source configurations, automate observable-to-IoC correlation, and build the orchestration playbooks that quarantine endpoints or block indicators through EDR and firewall spokes. They tune the trust and confidence scoring so analysts see prioritised, deduplicated intelligence rather than noise. They also configure the threat intelligence sharing workflows and the SOC dashboards that surface mean-time-to-respond. The PM verifies which EDR and firewall vendors you run so the engineer builds the correct outbound automation steps.

A PM is assigned within 10 minutes of booking and scopes your requirement on the first call. For a clearly defined task — a SIEM-to-SIR integration, a Vulnerability Response onboarding, a single response playbook — a vetted SecOps engineer typically starts the same day. We offer three engagement models: project-based (fixed deliverable with milestones, ideal for standing up SIR or VR), dedicated (an engineer embedded with your SOC full-time for a sprint or longer), and on-call burst capacity (hours drawn down as incidents spike). You can scale up or down between sprints and cancel after any engagement. The PM coordinates the engineer with your platform owner, SecOps store admin, and security team so plugin activation, store entitlements, and ACLs are never a blocker.

Yes. SecOps engineers design the instance strategy so production security data stays isolated while development and test instances use scrubbed data. They configure the SecOps-specific roles (sn_si.admin, sn_si.analyst, sn_vul.remediation_owner) with least-privilege ACLs, set up domain separation where MSSPs serve multiple customers, and lock down sensitive observable and incident data with row-level security and field-level encryption. They build the update set or Application Repository pipeline so SecOps configuration promotes cleanly across instances, and they use the Instance Scan and ATF (Automated Test Framework) to catch regressions before promotion. They also configure the audit and SOC2-relevant logging that security incident workflows demand. The PM confirms your instance topology so the engineer aligns governance with your existing change process.