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QuickHire

Enterprise Microsoft Dynamics 365 Services

Dynamics 365 Implementation That Transforms Operations

We design and deliver end-to-end Microsoft Dynamics 365 programmes spanning ERP transformation, CRM modernisation, and managed operations. As a certified Microsoft partner, our consultants align platform capabilities with your business processes to deliver measurable outcomes.

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500+
Enterprise Clients
10,000+
Engineers Deployed
50+
Countries Served
99.4%
CSAT Score
48h
Team Assembly

The Challenge

Legacy ERP and CRM Systems Are Holding Enterprises Back

Fragmented point solutions, manual reconciliation processes, and disconnected customer data prevent organisations from operating at speed. Legacy platforms accumulate technical debt that blocks adoption of AI, real-time analytics, and cloud-native capabilities that modern competitors rely on.

68%
of ERP projects exceed initial budget without a defined governance model
14mo
average time-to-value for enterprise ERP without an accelerator methodology
$3.2M
average annual cost of disconnected ERP and CRM data in mid-market firms
3x
higher adoption rates with embedded change management versus training-only approaches

Why QuickHire

Why Enterprises Choose QuickHire

01

Certified Microsoft Partner

Our team holds active certifications across Dynamics 365 Finance, Supply Chain, Business Central, and Sales. We maintain a Microsoft Centre of Excellence that tracks platform release waves and keeps our delivery methodology current.

02

Accelerator-Driven Delivery

Pre-built industry templates for manufacturing, distribution, and professional services reduce configuration time by 30 to 40 percent compared to greenfield builds, giving you an earlier go-live without cutting scope.

03

Deep Integration Expertise

We connect Dynamics 365 to SAP, Salesforce, Azure, and third-party platforms using Azure Integration Services and Power Automate, eliminating data silos without duplicating master data management overhead.

04

Enterprise Security and Compliance

Every engagement is designed against ISO 27001 and GDPR requirements. We configure role-based security, audit logging, and Microsoft Entra ID single sign-on as standard deliverables, not optional add-ons.

05

Embedded Change Management

Our change management stream runs parallel to technical delivery, covering stakeholder engagement, role-based training, and adoption measurement. We track login rates and task completion in the weeks after go-live to identify and resolve adoption gaps.

06

Managed Services for the Long Term

Post go-live, our managed services team handles release wave testing, incident response, and continuous improvement. Clients retain access to certified consultants on a predictable monthly retainer rather than re-engaging on an ad-hoc basis.

Challenges

Common Enterprise Pain Points

01

Multi-Entity and Multi-Currency Complexity

Organisations operating across multiple legal entities, currencies, and jurisdictions face complex intercompany transaction requirements, consolidated financial reporting obligations, and country-specific statutory compliance. Standard Dynamics 365 Finance configurations must be carefully designed to handle these requirements without excessive customisation.

02

Data Quality and Migration Risk

Migrating decades of transactional and master data from legacy ERP systems introduces significant risk if not managed rigorously. Incomplete customer records, duplicate vendor entries, and inconsistent product hierarchies can corrupt the new system from day one if data profiling and cleansing are not completed before cutover.

03

Business Process Redesign Resistance

ERP implementations expose legacy workarounds and informal processes that teams have relied on for years. Resistance to process change is one of the primary causes of ERP project failure. Without executive sponsorship and a structured change programme, adoption rates remain low even after a technically successful go-live.

04

Integration with Incumbent Enterprise Systems

Dynamics 365 rarely replaces every system in the enterprise on day one. Integration with manufacturing execution systems, document management platforms, e-commerce solutions, and HR platforms must be designed with event-driven patterns, error handling, and monitoring to prevent silent data failures.

05

Release Wave Management

Microsoft releases hundreds of changes across two annual Dynamics 365 update waves. Without a proactive release management process, updates can break existing configurations, customisations, or integrations before clients are aware of the impact, creating unplanned regression testing cycles.

Our Approach

A Proven Dynamics 365 Delivery Framework Built for Enterprise Scale

Our implementation methodology combines Microsoft Sure Step principles with agile sprint delivery, giving clients both the governance rigour of a structured programme and the flexibility to refine requirements as the build progresses. We use accelerator templates, pre-validated integration patterns, and industry-specific process libraries to reduce delivery risk.

01
Discovery and Process Design
A structured two-week discovery sprint maps current-state processes, identifies pain points, and produces a fit-gap analysis that drives configuration decisions and customisation scope.
02
Phased Implementation
Core financial and operational modules go live first to establish a stable foundation, followed by CRM and advanced supply chain capabilities in subsequent phases.
03
Integration Architecture
We design and build integrations using Azure Logic Apps, Power Automate, and Dataverse connectors, with centralised monitoring via Azure Monitor and Application Insights.
04
Quality Assurance and UAT
Structured test scripts covering business-critical scenarios are executed in three rounds: system integration testing, user acceptance testing, and parallel run validation before cutover.

Delivery Models

How We Deliver

Fixed-Price Accelerator

Best suited for well-scoped Business Central or Dynamics 365 Sales deployments using our standard industry templates. Provides cost certainty and a defined go-live date.

Timeline
12-20 weeks
Team Size
4-6 consultants
Agile Programme Delivery

Recommended for complex, multi-module, multi-entity ERP transformations where scope evolves during discovery. Provides maximum flexibility with weekly sprint reviews and backlog prioritisation.

Timeline
6-18 months
Team Size
8-16 consultants
Managed Services Retainer

Ongoing application management, release wave testing, break-fix support, and continuous improvement for live Dynamics 365 environments. Includes defined SLA tiers for incident response.

Timeline
Ongoing
Team Size
2-4 consultants

Capabilities

Technical Capability Matrix

ERP Modules
Dynamics 365 Business CentralDynamics 365 FinanceDynamics 365 Supply Chain ManagementDynamics 365 Project OperationsDynamics 365 Field Service
CRM Modules
Dynamics 365 SalesDynamics 365 Customer ServiceDynamics 365 MarketingDynamics 365 Customer InsightsSales Forecasting and Pipeline Management
Platform and Integration
Power Platform IntegrationAzure Integration ServicesDataverse ArchitectureDual-Write ConfigurationISV Solution Integration
Data and Analytics
Finance and Operations ReportingPower BI Embedded DashboardsData Migration and CleansingFinancial Consolidation ReportingSupply Chain Analytics
Security and Compliance
Role-Based Security DesignMicrosoft Entra ID SSOGDPR Data Privacy ConfigurationAudit Logging and ComplianceMulti-Entity Security Isolation

Engagement Models

How We Engage

Choose the model that fits your programme governance, budget cycle, and team structure.

01

Staff Augmentation

Engineers embed directly under your management.

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02

Dedicated Developers

Full-time team aligned to your product roadmap.

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03

Managed Teams

End-to-end delivery with SLA-backed outcomes.

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04

Engineering Pods

Autonomous cross-functional pods per domain.

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05

Offshore Dev Centre

Permanent engineering base in India. Full IP ownership.

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06

Build-Operate-Transfer

We build and run it. You take ownership on schedule.

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Our Process

From Discovery to Delivery

1

Discovery and Fit-Gap Analysis

Days 1-14

Workshops with key business stakeholders map current processes, document requirements, and produce a detailed fit-gap analysis against standard Dynamics 365 capabilities.

2

Solution Design and Architecture

Days 15-28

Solution architects produce configuration blueprints, integration architecture diagrams, data migration mapping documents, and a security design specification.

3

Build and Configuration Sprints

Weeks 5-16

Two-week agile sprints deliver configured modules, custom extensions, and integration components with demo-ready deliverables at each sprint review.

4

UAT, Data Migration, and Cutover

Weeks 17-20

Business users execute structured UAT scripts, data migration runs are validated in the staging environment, and a detailed cutover runbook is rehearsed before the production go-live weekend.

5

Hypercare and Managed Operations

Ongoing

An intensive post-go-live support period with dedicated consultants on call transitions to a structured managed services retainer covering release management and continuous improvement.

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Security & Compliance

Enterprise-Grade Security by Default

✓ISO 27001 Certified✓SOC 2 Type II Ready✓GDPR Compliant✓DPDP Act Ready✓NDA on Day 1✓MSA Available✓IP Assignment Clauses✓Escrow Options

Governance

Programme Governance

✓

Steering Committee

Monthly executive steering meetings review programme health, approve change requests, and resolve escalations across scope, budget, and strategic alignment dimensions.

✓

Sprint Review Cadence

Bi-weekly sprint reviews with business process owners demonstrate configured functionality, collect feedback, and update the backlog for the next sprint cycle.

✓

Azure DevOps Programme Tracking

All user stories, defects, and change requests are tracked in Azure DevOps, giving clients real-time visibility into delivery velocity, open defect counts, and release readiness.

✓

Change Request Process

Any scope change undergoes a formal impact assessment covering effort, cost, and timeline impact before approval, protecting the programme budget and schedule.

✓

Release Wave Management

Bi-annual release wave assessments review Microsoft update content, test impact on existing configurations, and communicate changes to end users before production release.

Team Structure

Your Enterprise Team

Our Dynamics 365 delivery teams are structured around functional and technical specialisms, with dedicated business central architects, finance functional consultants, supply chain specialists, integration developers, and change management leads assigned to each programme. Teams are co-located with clients during critical phases.

✓Dynamics 365 Solution Architect
✓Finance Functional Consultant
✓Supply Chain Consultant
✓Business Central Specialist
✓Integration Developer
✓Power Platform Developer
✓Data Migration Engineer
✓Change Management Lead

Project Lifecycle

From Kickoff to Production

01
2 weeks

Discovery

Current-state process maps, fit-gap analysis, solution blueprint, integration catalogue, data migration assessment.

02
2 weeks

Design

Configuration design documents, integration architecture, security design, data migration mapping, UAT test plan.

03
8-12 weeks

Build

Configured Dynamics 365 modules, custom extensions, integration components, Power BI dashboards, migration scripts.

04
4 weeks

Testing and Migration

SIT results, UAT sign-off, parallel run validation report, cutover runbook, training materials.

05
4 weeks

Hypercare

Incident resolution, adoption tracking report, knowledge base handover, managed services onboarding.

Case Studies

Enterprise Outcomes

Manufacturing

A mid-market precision engineering firm was running Dynamics AX 2012 with 14 custom modules that blocked cloud migration and prevented adoption of real-time production scheduling.

We migrated to Dynamics 365 Finance and Supply Chain Management using a phased approach, replacing custom modules with standard capabilities and ISV extensions, and integrated with the client's MES via Azure Service Bus.

34%reduction in month-end close cycle from 12 days to 8 days
Professional Services

A 900-person consulting firm relied on Dynamics NAV for financials but lacked project profitability visibility, resource utilisation tracking, and integrated time and expense management.

We implemented Dynamics 365 Project Operations alongside Business Central, designed a unified resource management model, and built Power BI dashboards surfacing real-time project margin and utilisation data.

22%improvement in billable utilisation within 6 months of go-live
Distribution

A multi-entity distribution business operated across five countries with separate ERP instances, manual intercompany reconciliation, and a finance team spending 40 percent of their time on month-end consolidation.

We implemented a single Dynamics 365 Finance instance across all five legal entities with localised tax and banking configurations, automated intercompany settlements, and a Power BI financial consolidation dashboard.

60%reduction in month-end consolidation effort across the finance team

Start Your Engagement

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Hiring Models

One platform, two ways to hire

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Both models use the same vetted talent network · PM always included · Multi-country billing

Frequently Asked Questions

Our certified consultants implement the full suite of Dynamics 365 applications, including Business Central, Finance, Supply Chain Management, Sales, Customer Service, Field Service, and Project Operations. We assess your organisation's processes and recommend a module combination that eliminates redundant point solutions. Each module is configured to align with your industry's best practices rather than defaulting to out-of-the-box settings.
Implementation timelines depend heavily on scope, data complexity, and customisation requirements. A focused Business Central deployment for a mid-market manufacturer typically runs 12 to 20 weeks. A full Dynamics 365 Finance and Supply Chain rollout across multiple legal entities and countries often requires 6 to 18 months. We use a phased approach - go-live on core processes first, then expand - to reduce risk and deliver value earlier.
Yes. QuickHire holds Microsoft Partner status with competencies in Business Applications and Cloud Platform. Our consultants carry active certifications in Dynamics 365 Finance, Supply Chain Management, Business Central, and Sales. We maintain a dedicated Microsoft Centre of Excellence that tracks release wave updates and ensures our delivery methodology reflects the latest platform capabilities.
We follow a structured data migration methodology covering extraction, profiling, cleansing, transformation, and validation. Our team maps source data from legacy systems - whether SAP, Oracle, Sage, or bespoke platforms - to Dynamics 365 entities using purpose-built migration templates. We run parallel validation cycles prior to cutover, and all migration scripts are version-controlled and fully auditable for compliance purposes.
Yes. Dynamics 365 integrates natively with the Microsoft ecosystem and connects to external platforms via Azure Integration Services, Power Automate, and third-party iPaaS tools such as MuleSoft or Boomi. Common integration patterns include bi-directional sync between Dynamics 365 CRM and SAP S/4HANA for order-to-cash, and connecting Salesforce CPQ to Dynamics 365 Finance for revenue recognition. We design integrations with resilience, retry logic, and monitoring built in from the start.
Business Central is designed for small-to-mid-market organisations needing a unified ERP covering financials, inventory, sales, and operations in a single cloud application. Dynamics 365 Finance and Supply Chain Management targets large enterprises that require multi-entity, multi-currency, multi-warehouse operations, advanced manufacturing scheduling, and deep regulatory compliance across jurisdictions. We help organisations determine the right fit based on transaction volumes, legal entity structure, and long-term scalability requirements.
Power Platform and Dynamics 365 share the Dataverse data layer, which means Power Apps, Power Automate flows, and Power BI reports operate directly on Dynamics 365 data without complex ETL pipelines. We design a unified data model in Dataverse, build role-specific Power Apps for field or mobile scenarios, automate approval workflows via Power Automate, and surface operational KPIs in Power BI dashboards embedded directly in the Dynamics 365 interface.
Yes. Our managed services practice provides application management, SLA-backed incident response, monthly release wave testing, and proactive monitoring of Dynamics 365 environments. Clients typically engage us on a retainer model covering break-fix support, configuration changes, user training, and minor enhancements. We maintain separate environments for development, UAT, and production, and all changes follow a change management process with rollback procedures.
Dynamics 365 includes country-specific localisations for tax, banking, and regulatory compliance in over 40 countries. We configure these localisations during design, validate them against local statutory requirements, and supplement with certified ISV extensions where the standard platform falls short. For multi-country rollouts, we establish a global template in the first country deployment and adapt it for each subsequent country to control scope and accelerate timelines.
Our CRM modernisation service covers the full commercial transformation from legacy CRM platforms to Dynamics 365 Sales and Customer Service. This includes lead and opportunity process redesign, account hierarchy configuration, sales forecasting setup, customer service case routing, SLA definition, and integration with marketing automation platforms. We conduct a current-state CRM health assessment before migration to identify data quality issues and process gaps.
Dynamics 365 Field Service includes resource scheduling, work order management, inventory management for service vans, IoT-connected predictive maintenance, and customer portals for self-service booking. We configure the scheduling optimisation engine, define SLA commitments by customer tier, set up mobile app workflows for field technicians, and integrate Field Service with IoT platforms such as Azure IoT Hub for connected asset monitoring. The result is a reduction in truck rolls and improved first-time fix rates.
We apply a structured project governance framework with a steering committee, a business process owner layer, and an IT delivery team. Weekly status reports track RAG status across scope, schedule, budget, and risk dimensions. We use Azure DevOps for backlog management, sprint tracking, and release planning, giving clients full transparency into delivery progress. Change requests follow a formal impact assessment process before approval to protect scope and budget.
Microsoft releases two major Dynamics 365 update waves annually (Wave 1 in April, Wave 2 in October), each containing hundreds of new features and platform changes. We manage this through a dedicated release management process: reviewing wave release notes, assessing impact on existing configurations and customisations, testing in sandbox environments, and communicating changes to end users before production release. Clients on our managed services retainer receive proactive release wave management as a standard deliverable.
Our delivery methodology incorporates Microsoft's Secure Future Initiative guidelines and aligns with ISO 27001, SOC 2 Type II, and GDPR requirements. We configure Dynamics 365 role-based security using least-privilege principles, implement field-level security for sensitive financial data, enable audit logging for all entity changes, and integrate with Microsoft Entra ID for single sign-on and conditional access. We also assist clients with their own internal audit evidence packs for Dynamics 365-related controls.
Yes. Migration from Dynamics AX (now Dynamics 365 Finance), Dynamics NAV (now Business Central), and Dynamics GP to their modern cloud equivalents is a core competency. We have executed over 40 such migrations and maintain tooling for AX and NAV data extraction, schema mapping, and transformation. The upgrade scope includes not only data migration but also custom code re-evaluation - many legacy modifications can be replaced with standard Dynamics 365 capabilities or PTE (Per-Tenant Extension) app patterns.
We embed a dedicated change management stream into every Dynamics 365 programme, covering stakeholder analysis, communication planning, role-based training curriculum design, train-the-trainer delivery, and adoption measurement. Training materials include role-specific quick reference guides, video walkthroughs, and in-system contextual help. We track adoption KPIs - such as login rates, task completion rates, and support ticket volumes - in the weeks following go-live to identify areas needing additional enablement.
Pricing varies by engagement model. Fixed-price engagements are available for well-scoped implementations following our accelerator templates, providing cost certainty for standard module deployments. Time-and-materials models suit complex, multi-entity programmes where scope evolves during discovery. Managed services are priced on a monthly retainer based on the number of supported users, environments, and service level tiers. We provide a detailed effort estimate following a two-week paid discovery engagement.
Our Dynamics 365 practice has delivered programmes across manufacturing, distribution, professional services, retail, financial services, healthcare, and public sector. Each industry brings distinct process requirements - for example, manufacturing clients need production orders and capacity planning, while professional services firms require project accounting and resource management. We maintain pre-configured industry solution templates that accelerate go-live by an average of four to six weeks compared to greenfield builds.
Industries
ManufacturingDistribution and LogisticsProfessional ServicesFinancial ServicesHealthcare